Policies
Refund policy
Refunds are issued to the payment method used for the order. This page explains when a refund applies and how long it takes.
Eligibility
Orders returned within the 30-day return window, orders that arrive damaged or faulty, orders that never arrive, and orders cancelled before dispatch.
Processing time
Refunds are approved within 2 business days of the return being received or the claim being accepted. The money then takes a further 5–10 business days to appear, depending on your bank or card issuer.
Partial refunds
A partial refund may apply where an item is returned used, incomplete or damaged by the customer, or where only part of a multi-item order is returned.
Cancellations
An order can be cancelled for a full refund at any time before it is dispatched. Email info@globalfindshop.com with your order number as soon as possible.
Exclusions
Original shipping charges are not refunded on change-of-mind returns, and return postage for change-of-mind returns is paid by the customer.
How to request a refund
Email info@globalfindshop.com with your order number and what went wrong. Every request gets a reply.