Policies
Returns
If something is not right, you can return it. Contact us within 30 days of delivery and we will tell you exactly what to do next.
Return window
You have 30 days from the day your order is delivered to request a return.
Condition
Items should be unused, in a resalable condition and returned with their original packaging and any accessories included.
How to start a return
Email info@globalfindshop.com, or use the Contact page, with your order number and a short description of the problem. We reply with the return address and instructions. Please do not send anything back before you receive them.
Return postage
Return postage is paid by the customer for change-of-mind returns. If the item arrived faulty, damaged or was not what you ordered, we cover the return cost.
Damaged, faulty or missing items
Send a photo of the item and the packaging within 30 days of delivery and we will arrange a replacement or a full refund, including any shipping you paid.
Refunds
Once the return is received and checked, the refund is issued to the original payment method. See the Refund policy page for timings.